Effective Date: 23 july 2021
Thank you for shopping with us. We are committed to providing you with high-quality cooking oils and excellent customer service. Please review our refund policy carefully to understand your rights and responsibilities regarding refunds.
- Non-Refundable Products: Please note that due to the nature of our products, all cooking oils are non-refundable. This policy ensures the highest standards of quality and safety for all our customers.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs. Please reach out to our customer support team at backend.almunawaro@gmail.com within 7 days of receiving your order to report any issues.
- Return Process for Damaged or Defective Items: To initiate a return for a damaged or defective item, please follow these steps:
- Contact our customer support team at backend.almunawaro@gmail.com with your order number, a description of the issue, and any relevant photos of the damage or defect.
- Our team will provide you with instructions on how to return the product, if necessary.
- Once we receive the returned item (if applicable) and confirm the damage or defect, we will process your replacement or refund.
- Order Cancellation: Orders may be canceled within [24] hours of purchase. After that time, the order may have been processed and shipped. To cancel an order, please contact our customer support team at backend.almunawaro@gmail.com as soon as possible.
- Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team at backend.almunawaro@gmail.com.
CV AL MUNAWARO reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for choosing CV ALMUNAWARO . We value your trust and appreciate your business.
Sincerely,
FAISAL LUTHFI HASAN
DIRECTOR